Refund & Cancellation Policy
Effective Date: 13-05-2026
Website: www.biotrexxa.com
- Overview
At Biotrexxa Global Health Caare, we strive to provide high-quality healthcare and diagnostic services. This Refund & Cancellation Policy outlines the terms under which cancellations and refunds are processed.
- Appointment Cancellation
Appointments can be cancelled or rescheduled by contacting us via phone or email.
Cancellations should be made at least 24 hours in advance.
Late cancellations may not be eligible for a full refund. - Refund Eligibility
Eligible for Refund
Payment made for services not yet availed
Duplicate or excess payment
Appointment cancelled within the allowed time
Not Eligible for Refund
Services already rendered (consultation completed)
Diagnostic tests already performed
Samples already collected or processed
Customized health packages once initiated - Refund Process
Approved refunds will be processed within 7–10 working days
Refunds will be credited to the original mode of payment
Any transaction charges or processing fees may be deducted - Rescheduling Policy
Appointments may be rescheduled subject to availability
Rescheduling requests should be made in advance
No additional charges for early rescheduling - Service Delays or Cancellations by Biotrexxa
In case of unforeseen circumstances (technical issues, equipment failure, staff unavailability),
Biotrexxa reserves the right to reschedule or cancel services
In such cases, customers will be offered:
Full refund OR
Alternative appointment - Special Cases
Refunds in exceptional situations (medical emergencies, valid reasons) will be evaluated on a case-by-case basis.
- Contact for Refund Requests
For cancellations or refund requests, contact us:
Biotrexxa Global Health Caare
📞 +91 99167 99135
🌐 www.biotrexxa.com
📍 No 11/4, 2nd Floor, Byrathi Bidarahalli Hobli,
Kothanur, Bangalore North – 560077, Karnataka